Terms & Conditions
We ship our products with our partners at Australia Post and Startrack from beautiful Camden NSW, Australia.
By partnering with Australia Post and Startrack we have been able to give our customers more options and flexibility when selecting their shipping at checkout.
Once your order has been placed you will receive a confirmation email to advise that your order has been placed successfully. The next time you will hear from us, is when your order has been shipped.
Please ensure your address is displayed correctly on the order confirmation email you receive, if it is not please contact us ASAP on hello@phoenixandarrow.com.au
If your order has been sent to the wrong address, we will need to wait for the item to be returned to us and we will notify you once it is returned.
You will need to cover the postage costs for it to be sent again to the correct address.
Tracking is included in the shipping quotes, unless it is stated otherwise. We highly recommend it tracking.
Note: If you select to have your item sent as Untracked Postage, we cannot take responsibility for locating your parcel once it has left our care, if for any reason it is not delivered to you via the postal service.
Items that are sent using a tracking number, will be emailed to you once your order has shipped.
Tracking
Items are sent by courier using the courier companies tracking number. The courier name and tracking number will be emailed to you once your order has shipped. You can track your parcel on the website of the courier you selected at checkout. To see if your product has been shipped or still being processed with us, enter the Order ID you received at the time of purchase by clicking on ‘Order Tracking’ at the top of the screen.
Express Shipping
Please keep in mind when selecting Express Shipping it ensures your parcel is shipped through the postal service quickly, it does not necessarily mean our production time is faster. If you need an order quicker than its estimated production time, please contact us and we can try and arrange this for you during our non-peak periods. Note, a small fee maybe associated with a rushed order.
International Shipping
Unfortunately at this stage we do not ship internationally. We will be reviewing this in the future.
Pick ups
Pick up’s are available from Camden Park NSW.