HAND CRAFTING TIMBER SIGNS SINCE 2013
All Phoenix & Arrow products are classified as custom (ie customised with paint colour, timber stains, photographs and/or personalised with names, etc) therefore we do not offer refunds or accept returns. If your order has been sent to you incorrectly, please forward an image to us at firstname.lastname@example.org and we will have a replacement sent.
Once an order has been placed, we are unable to change or cancel the order, so please choose carefully. We ask all customers make sure all text and selections are correct before placing orders. In the unfortunate circumstance that you may need to either cancel or change your order, we ask you to submit this via email within 24 hours of placing your order, and we can review if the order has been started and/or how far along the production process it is.